Loading...
Find answers to your questions and get the support you need
If you believe a child is in immediate danger, contact local law enforcement right away.
Report in App
Use the Report feature on any content
Select "Child Safety" category
Response within 2 hours
How to report urgent child safety issues and get immediate help
If you believe a child is in immediate danger, contact local law enforcement immediately. For non-urgent concerns, use our in-app reporting or email [email protected].
Special protections and privacy settings for minor users
Users under 18 have enhanced privacy protections by default, including restricted discoverability and limited data collection.
Configure your privacy and security preferences
Access privacy settings through your profile to control who can find you, see your activity, and contact you.
How to permanently delete your account and data
Account deletion can be initiated from Settings > Account > Delete Account. This action is permanent and cannot be undone.
Our rules for safe and respectful interaction
All users must follow our Community Standards, which prohibit harassment, hate speech, and any form of exploitation.
How to report violations and get help
Use the in-app report feature on any content or message. Reports are reviewed within 24 hours.
Solutions for frequent technical problems
For app crashes or performance issues, try restarting the app, clearing cache, or updating to the latest version.
Understanding our security and encryption features
All messages are end-to-end encrypted. Additional security features include 2FA and session management.
Chat with our team
Settings > Help & Support
Available 24/7
Urgent safety concerns
+1-800-GOONJAR
24/7 Emergency line