In short
- We collect the details you give us (such as name, phone number and date of birth) and how you use the app.
- We use it to run the service, keep people safe, prevent fraud and answer legal requests.
- We share it only in the cases listed under "Information Sharing and Disclosure", for example when you agree or the law requires it.
- You can ask to see, correct or delete your information. Contacts are at the bottom of the page.
- People under 18 get extra privacy protections.
This summary is only a guide. The full text below is what applies.
What this policy is for
Introduction
At Goonjar, we take your privacy seriously, especially when it comes to protecting children and vulnerable users. This Privacy Policy explains how we collect, use, and protect your information when you use our messaging and community platform.
Extra protection for people under 18
Child Privacy and Safety
CHILD PROTECTION PRIORITY
Additional Protections for Users Under 18
- Enhanced Privacy Settings: Default settings maximize privacy for minors
- Restricted Discoverability: Minors cannot be found by non-contacts
- Limited Data Collection: We collect minimal data from users under 18
- Parental Access: Parents can request account information for children under 13
- Safety Filters: Automatic filtering of inappropriate content
Information We Don't Collect from Minors
- Precise location data
- Biometric identifiers
- Advertising identifiers
- Behavioral tracking data
- Third-party social media connections
Parental Rights and Controls
Parents and legal guardians have the right to:
- Review and delete their child's account
- Request copies of their child's personal data
- Restrict certain features and communications
- Report safety concerns directly to our Child Safety Team
How we watch for harm to children
Child Safety Monitoring and Reporting
Automated Safety Systems
- AI-powered detection of potentially harmful content
- Pattern recognition for suspicious behavior
- Age verification checks for adult content
- Real-time monitoring of reported content
CSAM Detection and Reporting
Goonjar uses industry-standard CSAM detection technologies and follows all legal requirements:
- Automatic scanning of uploaded content using NCMEC hash matching
- Immediate reporting of detected CSAM to NCMEC and law enforcement
- Permanent removal of CSAM and banning of responsible accounts
- Cooperation with international child protection agencies
Safety Incident Response
- 24/7 monitoring by trained safety specialists
- 2-hour response time for urgent safety reports
- Direct escalation to law enforcement when necessary
- Follow-up support for affected users and families
What we collect
Information We Collect
Account Information
- Name, email address, phone number
- Date of birth (for age verification)
- Profile information you choose to provide
- Contacts you choose to connect with
Usage Information
- Messages and communications (encrypted end-to-end)
- Community participation and posts
- App usage patterns and preferences
- Device and technical information
Safety-Related Data
- Reports and safety complaints
- Content flagged for review
- Account suspension and violation records
- Law enforcement requests and responses
Why we collect it
How We Use Your Information
- Provide and maintain our messaging service
- Ensure platform safety and security
- Prevent fraud and abuse
- Respond to safety reports and legal requests
- Improve our services and user experience
- Communicate with you about your account
When we share it
Information Sharing and Disclosure
We May Share Information When:
- You give us explicit consent
- Required by law or legal process
- To protect user safety and prevent harm
- To report CSAM or child exploitation
- With trusted safety partners and authorities
Child Safety Reporting
We will immediately report to appropriate authorities when we:
- Detect or receive reports of CSAE
- Identify potential child endangerment
- Receive valid legal requests for child protection
- Believe a child is in immediate danger
How we protect it
Data Security and Protection
- End-to-end encryption for all messages
- Secure storage of personal information
- Regular security audits and updates
- Limited employee access to user data
- Compliance with international data protection laws
What you can ask for
Your Rights and Choices
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Control privacy settings and preferences
- Report safety concerns
- Request data portability
Who to contact
Child Safety Contact Information
Child Safety Team (24/7):
- Email: [email protected]
- Hotline: +1-800-GOONJAR (466-6527)
- India Hotline: +91 7404335947
- Response Time: Within 2 hours for urgent matters
Other Contacts:
- Privacy Questions: [email protected]
- Data Requests: [email protected]
- Legal Matters: [email protected]
- General Support: [email protected]
If your data moves to another country
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including compliance with child protection laws in all jurisdictions.
If this policy changes
Changes to This Policy
We may update this Privacy Policy periodically, especially to reflect changes in child safety requirements and regulations. We will notify users of significant changes through in-app notifications or email.
Laws this policy follows
Compliance and Legal Framework
This Privacy Policy complies with:
- Children's Online Privacy Protection Act (COPPA)
- General Data Protection Regulation (GDPR)
- Google Play Child Safety Standards
- International child protection conventions